Avaya IP Office Training
To fully appreciate the benefits of a business phone system, users and administrators must fully utilize the basic and advanced functions available to them. Avaya IP Office Training is the final element that brings together the aspects of project management, programming and installation. End User Training and Administrative Training classes are included with all installations of Avaya IP Office phone systems. We provide customized training guides and resources for end users, and extensive administrative training for IT-staff to ensure ongoing success.
Free 30-day remote follow-up support is one of the many services CZ Technologies offers to Avaya Business Partners. We want to ensure that all customers have absolute comfort with the new IP Office system.
If you are unsatisfied with the support and training you are receiving from your current service provicer, we can help. Or, if you feel that your employees simply need a refresher course on the essential features of the IP Office system, let us help. We will customize a solution to fit your needs through online training.
Sample topics covered in IP Office End-User Training classes:
Make Inside Calls
To Answer a Call
Make inside intercom calls
Redial
Place a call on hold
How do I take more than one call?
Transfer calls to extensions
Transfer a call to voicemail
Create a conference call
Set Do Not Disturb
Park a call
Pickup a parked call
Access voicemail
Page overhead
Program Speed Dials
Initial Mailbox setup
Sample topics covered in IP Office Administrative Training class:
Manager application
Downloading the config file
Saving the config file
Moving an extension
Changing names
Changing voicemail passwords
Changing system speed dials
Changing directory listings
License files
Changing hunt group members
Changing hunt group message notification
Changing business schedules
Changing Auto Attendant greetings
Restarting voicemail services
Changing Holiday calendar
Incoming Call Routes
Administering the conference bridge
Button Changes
Remote Training Options Available
We provide...
IP Office Administrative Training
IP Office End User Training
IP Office System Consultation
IP Office Remote Programming
IP Office Installation Assistance
HOURLY RATES AVAILABLE FOR ALL REMOTE SUPPORT OPTION
Please visit www.ipofficeinfo.com/userguides.html for the latest Avaya IP Office user guides and training manuals.
