Business Phone System Training

To get the most out of your business phone system, users and administrators must fully utilize the basic and advanced functions available to them. Our end-user and administrative training classes offer the final element bridging our project management, programming and installation services.

End User Training and Administrative Training classes are included with all new installations. We provide customized training guides and resources for end users, and extensive administrative training for IT-staff to ensure ongoing success with the new system.

For already-installed systems, end-user training may be purchased separately to offer your employees the tools they need to efficiently utilize the communications platform.

Free 30-day remote follow-up support is one of the many services CZ Technologies offers to our customers. We want to ensure that your customers are absolutely satisfied with their new system.

If you are unsatisfied with the support and training you are receiving from your current service provicer, we will help. If you feel that your employees simply need a refresher course on the essential features of your business communications platform, let us help. We will customize a solution to fit your needs through online training.

Sample topics covered in End-User Training classes:

Make Inside Calls
To Answer a Call
Make inside intercom calls
Redial
Place a call on hold
How do I take more than one call?
Transfer calls to extensions
Transfer a call to voicemail
Create a conference call
Set Do Not Disturb
Park a call
Pickup a parked call
Access voicemail
Page overhead
Program Speed Dials
Initial Mailbox setup

Sample topics covered in Administrative Training class:

Administrative & Manager application
Downloading the config file
Saving the config file
Moving an extension
Changing names
Changing voicemail passwords
Changing system speed dials
Changing directory listings
License files
Changing hunt group members
Changing hunt group message notification
Changing business schedules
Changing Auto Attendant greetings
Restarting voicemail services
Changing Holiday calendar
Incoming Call Routes
Administering the conference bridge
Button Changes