Business Phone System Expertise

Installation

Sales Engineering - configuration review & consultation.
Project Management - post-sale, direct with customer (if required).
Integration - existing system wiring, D-Mark extension, new or existing provider.
Letter of Agency - consultation with carrier on behalf of your customer.
Programming - complete system programming and review .
Training - end-user training and administrative training classes.
Cutover - quick and accurate cutover services.
FDOB - Post-cutover oversight. "First Day of Business" with the new system. Onsite presence to ensure proper system operation (call routing, auto attendants) and end-user assistance and training.
30-day free follow-up support - satisfaction is guaranteed!

Upgrades

Hardware - e.g., IP403-based platform to IP500v2-based platform
Software - e.g., 4.0.15 to 7.0.23 major upgrade
Service Providers - switching carriers, or moving from analog to digital/SIP trunking

Moving Locations

Hardware - uninstall at old location, re-install at new location.
Service Providers - moving to new location requires uninterrupted service from your provider.

Remote Support

General consultation - ensure your system was setup correctly by original vendor during installation. Are you making the most of the features and capabilities of the new system?
Programming - call flow enhancements (auto attendants and queuing), new features.
Upgrades - performed remotely!
Training - remote administrative and system-usage training.